4 Ways To Improve Service Operations With Advanced Telematics

Plumbing, HVAC, landscaping, and other home and commercial service providers all face difficulties in finding and keeping skilled labor. These issues are brought on by the aging workforce in the service industries as well as the fluidity of the labor market, where demand for experienced professionals is greater than in the next five to ten years. Knowledge loss due to an aging workforce is likely have a significant impact on the operations of 70% of service organizations, according to research.

Intelligent field service managers are attempting to address the labor shortage from two aspects, such as:

Improving the effectiveness of the existing workforce: Efficiency of the workforce is the top concern for 53% of leaders.

Enhancing their technicians' daily lives, which has been shown to boost retention:

Employee engagement leads to a 21% increase in profitability and a 59% decrease in turnover.

The most forward-thinking businesses today are utilizing sophisticated telematics technology that goes beyond GPS to automate manual tasks, generate time savings, and address labor shortages.

On that note, here is how you can improve your service operations with cutting-edge telematics and online resources powered by Samsara's Connected Operations Cloud:

Utilize Data-driven Maintenance And Insights To Reduce Vehicle And Technician Downtime

Because technicians spend hours traveling from client to client, fleet reliability is essential to their ability to provide service. According to studies, the average cost per vehicle per day of vehicle downtime is between $488 and $760.

An advanced telematics solution optimizes your service fleets by providing remote visibility into each vehicle's health and crucial diagnostics, including engine hours, fuel usage, odometer readings, fault codes, and more. This lowers the barrier between your technicians and service. In order to reduce manual labor and ensure that you never forget to perform another vehicle inspection, you can also automate preventative maintenance schedules and set up real-time alerts. With a telematics solution that goes beyond GPS, you can ensure that your vehicles are always in excellent condition to decrease service downtime and boost revenue.

Reduce Manual Paperwork Burden By Digitizing Documents

Your technicians should be taking care of customers, not getting bogged down in paperwork. Due to a lack of labor, residential and commercial service providers are frequently compelled to assign technicians extra tasks that take them away from their primary responsibilities. The manual completion of time-consuming paperwork, such as vehicle inspection reports, safety reports, equipment inspection reports, proof of service forms, and others, may be part of a technician's daily routine. These activities can quickly add up to a sizable amount of time that your technicians could be using to assist customers.

You can eliminate paper-based file management and go paperless with the Documents feature of the Samsara Driver App. With the aid of a mobile device, technicians can quickly scan documents in high definition and send them to your back office. Additionally, you can create unique templates that technicians can use to complete a wide range of reports right on the Driver App. As a result, by retrieving, centralizing, and managing documents digitally, your back office can increase productivity and decrease manual paper handling. Your front-line technicians can now refocus their efforts on helping clients rather than managing manual paperwork.

Utilize Technology Integrations To Harmonize And Simplify The Technician Experience

When technicians are on the job, service should take priority over everything else. To support their service operations, residential and commercial service providers need a variety of different technologies, which means technicians may have to switch between various applications to find crucial information.

Utilize Samsara To Transform Your Physical Operations

While the lack of skilled workers is a problem that residential and commercial service providers will probably continue to face for some time, cutting-edge telematics solutions can help forward-thinking businesses go beyond GPS to streamline service operations, guarantee vehicle uptime, empower technicians in the field, and do more with less. Today, Samsara's Connected Operations Cloud is assisting thousands of businesses all over the nation to boost productivity, safeguard their bottom line, and provide top-notch service.